TUBING:

  • Do you have to unwind allof the tubing?

No, make sure the reel does not move once you start the job. This is your reference and if you move it you have changed all of your readings to this point.

  • How long is the Smart Level tubing?

Smart Level tubing is 100 ft, which gives a 200 ft working radius. Our level is VERY easy to Leap-frog if needed, making your working area doubled, every time you leapfrog. YouTube Video explainer available.

  • What if I damage the tubing and all the oil drains out?

Not to worry! You can do 1 of 2 things... You can have a surplus of our-approved Mineral Oil (purchasable from our website under replacement parts) OR you can use Johnson & Johnson's baby oil and fill the reservoir and tubing. (Make a small V-shape cut at the very end of the tubing prior to attaching it to the read-out, to bleed all the bubbles!)

  • What if I damage the tubing on site?

Smart Levels tubing is very durable; however, it's not invincible! IF you happen to cut the tubing from rebar or what not you can always remove the damaged tubing and reattach it to the Smart Level read out! Fixing the Smart Level can be done inapproximately 5-15 minutes! We have videos explaining how to reattach the tubing!

CALIBRATION:

  • Does Smart Level need tobe calibrated? If so, how?

Your Smart Level should not need to be calibrated after purchase; however, in the rare chancethat it does - we have a YouTube video tutorial explaining how to do it. That said, we highly recommend you calibrate your level as a last resort AND that you calibrate it correctly. If you do not calibrate the level correctly, ALL your reading will be incorrect and that will be user error. You can always mail your Smart Level to us for calibration if you feel more comfortable doing so!

CALIBRATION VIDEO

  • Factory Recharge?

NO FACTORY RECHARGE EVER NEEDED.

COMPATIBILITY:

  • What is the oldest/newest operating system is required?

iOs 16 is compatible with iPhone 8 or newer, and iPad OS 16 is compatible with iPad 5th generation or later, and other models?

  • Do I need a data plan/WIFI to make the app work with my Smart Level?

No, data nor WIFI are required. We actually recommend putting your phone on Do Not Disturb/Airplane mode while using the level for fewer interruptions.

  • Does Smart Level work with Android & iOS?

Image Mapping works on both Android & iOS

Augmented Reality, 3D Volume & % of Slope only work with iOS, as of 2024.

Since our Augmented Reality heavily relies on the operating system AR functionality - Android is behind the times compared to iOS. Once an accurate augmented reality is provided by Android, we will upgrade our functionality! We RECOMMEND purchasing an older iOS if you want these AR functions. The newer iOS - the more accurate - Keep that in mind!

WEATHER:

 (Q) Will the level work in rain & wet conditions?


Yes! SMART LEVEL VIDEO IN RAIN  *IF thelevel malfunctions after rain use, please remove the back and air dry*

ACCURACY:

(Q) Can the reel be set upright or does it need to be flat on its side?


The level is slightly more accurate with the reel on its side, and the reservoir facing up. It does not have to be perfectly level, just stable


(Q) Does the tubing need to lay flat?


No, you can snake the tubing over, under around or through any objects. It doesn’t matter.

BLUETOOTH / CONNECTIVITY:

  • I’m having trouble connecting my phone to the level, what do I do?


Make sure your Bluetooth is enabled on your phone. You may need to turn it off and back on. Make sure you have the BT icon showing on the level.


Go to the top 3 dots, click Bluetooth Scanner, and look for Laird. Touch this to connect if necessary.

 

*Make sure you hold Zero while you tap Power *DO NOT continue to hold the Power Button* Release both buttons simultaneously.* BUTTON FUNCTION VIDEO


  • I’m not getting Z readings on my phone. Why?

Make sure you are connected to your Smart Level BUTTON FUNCTIONS VIDEO

 

  • Using the Smart Level app inside Excavator?

Since Smart Level has built-in Bluetooth, whatever you see on the level digital read-out screen you can ALSO see on the app! Therefore, you can have your phone/app placed inside an excavator while the guy in the dig site is using the Smart Level - which eliminates the yelling and confusion. This cool feature speeds up productivity and simplifies the dig!  APP IN EXCAVATOR VIDEO

U-LEVEL:

  • Are Smart Level and U-Level owned/designed by the same company?

U-Level is asubsidiary of Smart Level. Smart Level created a Red Level which is contracted through Unilock. All Unilock Authorized Contractors use U-Levels. Nothing is different except the red color and branding! You can purchase a U-Level directly through Unilock. UNILOCK U-LEVEL

WHERE TO PURCHASE:

  • Which Distributors/Suppliers sell Smart Level?

See our Distributors Page. DISTRIBUTORS LINK


  • Which Distributors/Suppliers sell U-Level?

Unilock exclusively. UNILOCK U-LEVEL

MANUFACTURER:

  • With whom and where is Smart Level manufactured? 

Smart Level is manufactured by BayaTronics, located in Concord, North Carolina. BAYATRONICS WEBPAGE

APP FUNCTIONS:

  • What are all the App Functions

 

1.  % of slope

2.  Engineering Scale – calculates feet above sea level

3. Range: Displays Low, Level, High

4. Augmented Reality (AR) Mapping - (currently iOS only)

5. Image Mapping

6. 3D Volume/Area Calculator

7. Resolution: 1/16th (standard) & 1/32nd (All-Sensor)

8. Compass – aligns maps and surveys

9. Comments recorded with data

10. Audio Voice Mode – Speaks Readings

11. Data recorded in CSV & DXF (soon DWG)

12. FAQ/Instructions Videos



  • What is Augmented Reality/ 3D Mapping that Smart Level offers?

Augmented Reality Mapping easily plots/surveys a job site using the AR functions offered by iOS, combined with the Smart Levels height measuring function (similar to how iOS's Augmented Reality provides a measuring tape function).


*As of 2024, AR functions by Smart Level (Augmented Reality Mapping, Slope Percentage & 3D Volume) only work on iOS systems. We RECOMMEND purchasing an older iOS if you want these AR functions. Data plan NOT required for functions to work.*


  • What is Image Mapping that Smart Level offers?

Image Mapping means plotting height and distance readings directly onto an Image, which eliminates the need for a sketchpad and hand drawings. We recommend using a Drone (DJI is our preference) but any image will work (Google Earth, Google Maps, Satellite Images, etc). We have tutorials to explain Image Mapping via our YouTube channel.

DESIGN ELEMENT:

  • What file formats does Smart Level upload as?

Smart Level uploads as CSV and DXF files. We are working to provide DWG files in the near future.

 

  • What programs does Smart Level / U-Level upload into?

Smart Level /U-Level uploads into all programs including Structure Studios/ Pool Studios,U-Vision/ Realtime Landscape Architect (RLA), Vector Works, Dynascape, SketchUp, ArcSite, AutoCAD, and more.


*Structure Studios/Pool Studios’ GIS system is proprietary. Due to their policy, ALLheight readings must be entered manually*

SMART LEVEL TEAM:

  • Who is the owner of Smart Level?

The owner/founderof Smart Level is Mike East. You can reach him directly at (800) 472-3741 or Mike@smartlevel.us


Mike was previously employed at Lockheed, in the nuclear industry, and held a Federal Q Security clearance for 7 years. Mike has engineered digital systems for the past 27 years including terrain mapping systems for the past 7 years in pool, hardscape, and related industries. Mike has presented taught and provided hands-on training at the two largest hardscape manufacturers for the past 6 years. Mike has met with leading industry experts across North America in tailoring these mapping functions to suit the needs of these industries. Mike co-founded Industry Connections, an association of top professionals across North America to create synergy within the pool and hardscape industries.

  • Who is their Marketing Director?

Marketing Directoris Jennifer Apel, she has been with Smart Level since August 2023. You can reach her at either: (629) 214-9071 or Jennifer@Smart Level.us

 

  • Who is their Executive Assistant / Sales Manager?

Executive Assistant / Sales Manager is Erica Calindas, she has been with Smart Level since 2022. You can reach her at (615) 505-1702 or Erica@SmartLevel.us


  • Do you have Sales Reps?

Yes we currently have three. (always looking for enthusiastic professionals interested in being a sales rep in their local areas)


Stefan Poirier, Sales Manager, Canadian Territory. You can reach him at (613) 324-9772 or Stefan@SmartLevel.us

Jake Baxter, Southeast Territory. You can reach him at (757) 818-0375 or Jake@SmartLevel.us

Sarah Ruben, Midwest Territory. You can reach her at (952) 688-3175 or Sarah@SmartLevel.us

BENEFITS OVER COMPETITOR:

  • Main differences of SmartLevel / U-Level vs competitor(s)?

The main differences between us and our competitor(s): we offer more functions, durability, and more...


1.  Smart Level has NO factory Recharge (Competitors you have to send back every 2-3years)


2.  Smart Level has a Bluetooth, custom app, for Image Mapping, 3D Mapping, 3D Volume, %of Slope. The app records all the XYZ data, meaning nothing has to be written down by hand. (Zip cannot store data or record mapped data)


3. Smart Level has very durable tubing, made of polyurethane. We have videos running itover with loaded skid steers, forklifts, utility trucks, etc. (Competitors have high temperature and pressure sensitivity, and you cannot fix yourself onsite).

TRAINING:

  • Do you offer Training?

Yes, we offer training! Depending on your location, we may have a sales rep meet you (the owner if you live in /near Tennessee) OR we have Zoom/Teams/FaceTime meeting savailable! We also offer a lot of YouTube videos as tutorials. Also, please review our Tutorials Tab under Terrain Mapping.

SOCIAL MEDIA:

  • Does Smart Level have social media?

Yes, we have Facebook, Instagram, TikTok, and YouTube. You may also find us on LinkedIn. You can find all our accounts from our website home page OR use the QR code: